Delete your Zukbee account.
You can delete your account yourself in the app in under a minute, or ask us to do it by email. Either way your profile disappears immediately.
Delete from the app
- 1Open Zukbee and go to the You tab.
- 2Tap Account, then Delete my account.
- 3Confirm. Your profile is hidden from everyone right away.
Changed your mind? Sign back in within 14 days and the deletion is cancelled. After that it cannot be undone.
Ask us by email
If you have uninstalled the app or no longer have access to your number, email us from any address:
Email support@zukbee.comSubject “Delete my Zukbee account” and include the mobile number you signed up with. We may send a one-time code to that number to confirm it is you. We action requests within 7 days and reply when it is done.
What happens to your data
| Data | What we do | When |
|---|---|---|
| Profile, photos, bio | Hidden immediately, permanently deleted | Within 14 days |
| Activities, schedule, places | Permanently deleted | Within 14 days |
| Matches and chats | Removed for you; the other person sees the chat has ended | Immediately |
| Verification selfie | Deleted (already deleted 30 days after review) | Immediately |
| Mobile number, date of birth | Deleted from your account; a one-way hash of the number is kept so banned accounts cannot return | Within 14 days |
| Safety reports made about or by you | Kept, without your profile, where needed to keep others safe or meet legal duties | Up to 2 years |
| Backups | Overwritten on the normal backup cycle | Within 30 days |
You do not have to delete your account to take a break: switch off Date, or hide your profile from the You tab, and nothing is deleted.
Questions about your data?
Read the privacy policy for the full picture, or write to us and a person will reply within two days.